Refund policy

At Christine Elizabeth Studio, each piece is created with great care and is intended to be a lasting investment. We want every collector to purchase with confidence, so please review the policy below.

Returns

All original artwork and all fine art prints are final sale and cannot be returned or exchanged due to a change of mind.

Returns or refunds will only be considered if:

- the item arrives damaged;
- the incorrect item was sent; or
- the item is defective.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number.
Clear photographs of the artwork and packaging.
A brief description of the issue.

Once reviewed, we will arrange a replacement, repair, or refund where appropriate.

Refunds

Approved refunds are processed to the original payment method within 5–10 business days after the returned item has been received and inspected.

Shipping costs are non-refundable unless the return is due to damage, loss, or an error on our part.

Cancellations

Orders may only be cancelled before they have entered production or been prepared for shipment.

Certificate of Authenticity

Every original painting includes a signed Certificate of Authenticity. This certificate forms part of the artwork package and should be retained by the collector. Returned items must include all accompanying documentation.